The recommended, easiest way to order a repeat prescription is via the NHS App. You can self-register for the App which will connect to your health record securely and order your repeat medication. Please be advised that repeat medication requests take 48 hours to be turned around – from the time the surgery receives it.
For secure transfer of Prescriptions we strongly encourage that patients nominate a pharmacy for their repeat medication, so we can send it directly to the Pharmacy for collection. If you currently have your prescriptions delivered, this will not affect this service.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.
How to order your medication
NHS App
The easiest and most secure way to order your repeat prescription is via the NHS App.
You can get help and support on the NHS App via: https://www.nhs.uk/nhs-app/nhs-app-help-and-support
Or alternatively, please contact the Surgery if you need assistance in setting up the NHS App.
Pharmacy ordering/collection service
We undertsand that a lot of Pharmacies are no longer ordering on behalf of their Patients. However, if you are classified as a vulnerable Patient, we will still accept the order from the Pharmacy. Please discuss with your local/nominated Pharmacy.
Telephone
Although we no longer accept prescription requests via a phone call to the Practice, we have recently launched a new telephone-based repeat prescription ordering system called VoiceConnect. This is mainly offered to our vulnerable patients and those who cannot access the NHS App. If you would like to order using this method, please contact the Practice and ask about VoiceConnect.
It is still not acceptable to ask a member of the administration team to take these requests over the phone or in person, as this is not safe or efficient.
In person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request through the surgery letterbox. A member of our Prescription team will contact you to ensure this is the safest and most efficient way to order.
Additional information
Medication reviews
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally to alleviate a short-term condition or a new medication issued for a trial period, and will require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’, which will be visible on the NHS App to order. The repeat will be electronically sent to your preferred/nominated Pharmacy.
Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests. Therefore, please ensure you order your repeat prescription within 48 hours of it being required.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, out of Surgery hours, phone 111 where they may be able to provide you with an emergency supply.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.